AI automation · for Healthcare + wellness (non-clinical workflows)
AI automation for healthcare + wellness practices.
Non-clinical workflows — intake, scheduling, billing, insurance verification, follow-up — eat your front-desk team's entire day. Designed correctly, AI agents handle the predictable volume and free your team to handle the cases that need a human.
What\'s painful today
- 1.
Front desk is buried in scheduling, rescheduling, insurance questions
- 2.
New-patient intake is paper + clipboard + 20 minutes of data entry per patient
- 3.
Insurance verification takes hours on hold per claim
- 4.
Patient follow-up (post-visit, appointment reminders, treatment adherence) is manual or skipped
What we build for healthcare + wellness (non-clinical workflows)
AI patient intake agent
New patient inbound → agent runs digital intake, collects insurance info, schedules first visit, populates EHR. Front desk reviews + confirms.
Impact: Front-desk time on new-patient intake: ~70% reduction. Data quality in EHR improves.
AI scheduling + rescheduling agent
Patient inbound via phone, SMS, or web → agent books, reschedules, handles cancellation, manages waitlist. Routes to human for clinical questions.
Impact: Scheduling phone load: dramatic decrease. After-hours scheduling becomes possible.
Insurance verification automation
New patient or new procedure → agent runs eligibility check, coverage verification, prior auth status. Surfaces to billing only what needs action.
Impact: Verification turnaround: hours to minutes. Billing team focuses on exceptions.
Patient follow-up agent
Post-visit, appointment reminder, treatment plan check-in, and review request — all handled by an agent on SMS + email.
Impact: No-show rate decreases. Patient satisfaction goes up. Review volume increases.
Questions
Is this HIPAA-compliant?+
We architect for HIPAA from day one. That means BAAs with every vendor (Anthropic offers a BAA for Claude API, Twilio for HIPAA voice/SMS, etc.), PHI flow mapping, audit logging, and access controls. We don't handle PHI directly — your tenants do.
What about clinical decision-making?+
We don't automate clinical decisions. The systems we build handle non-clinical workflows (intake, scheduling, billing, follow-up). Clinical workflows go to clinicians.
Will this integrate with our EHR?+
Most modern EHRs (Athenahealth, Epic via API, eClinicalWorks, etc.) have integration paths we work with. Legacy EHRs are harder — we'll be honest about feasibility in the audit.
Other industries we work with